FAQs - Frequently Asked Questions

Check out our FAQs below

Travers asked our customers and staff what are the most asked questions concerning our site, our products and our business. Browse through our list of questions and answers. Hopefully they will help?

For further information call Monday through Friday between 7:30am & 8:00pm EST.

  • USA and Canada:  1-800-221-0270
  • International:  718-886-7200

Or chat with one of our customer service representatives instantly, through BoldChat.

TROUBLESHOOTING THE SITE

When I attempt to sign in to my existing web account, why does it display a message that my "login" or "password" is invalid?

There could be a couple of reasons why the login process may not be working for you. Follow the following steps:

  1. Please try your login/password again to verify that your valid information is still not working.
  2. Quit out of your browser altogether, restart your web browser and try logging in again
  3. Go to your web browser "File" menu or "properties" file to empty your existing cache. Then, proceed back to step #2.
  4. If you can still not log in successfully, please contact one of our web sales department representatives at 1-800-234-9985 (press 5, then press 2) or use our instant LIVE CHAT messaging center in the header above.

My specific customer pricing and/or stock availability is not displaying on the item detail page.

There could be a couple of reasons why the login process may not be working for you. Follow the following steps:

  1. Quit out of your browser altogether, restart your web browser and try viewing the item detail page again.
  2. Go to your web browser "File" menu or "properties" file to empty your existing cache. Then, proceed back to step #1.
  3. If you can still cannot view the promotional pricing or stock availability on the item detail page, please contact one of our web sales department representatives at 1-800-234-9985 (press 5, then press 2) or use our instant LIVE CHAT messaging center in the header above.

The promotional pricing is not displaying on the item detail page.

Promotional pricing that you would find in a promotional email letter or in one of our sales brochures and flyers requires a promotional code or the promotional part number that is listed in either the product block on the printed page under 'Order #", the back of the mailed brochure next to the mailing address under 'Keycode', or at the top or bottom of the email campaign letter as a 'Keycode'. If ordering online, you can enter the part number into the shopping cart of the travers.com website, and/or enter the 'keycode' in the 'Keycode' field at the bottom of the shopping cart. If ordering by phone, mention the promotional item # and/or the 'Keycode' from your promotional ad.

PRODUCT QUESTIONS

How do I use a Pro-Calc?

See video

How close can you measure with calipers?

0.002"

What is the tolerance of ZZ pins?

.0002" +- They come in .0005" increments

How much material do you leave in the hole to ream?

1/64"-1/32"

How cold do cold air guns blow?

20 degrees colder than the ambient temperature.

What is the difference between C-2 and C-6?

C-2 is a softer carbide and is used Aluminum, mild steel, plastic. C-6 is for Tool steels, steel and stainless.

What type of drills do you use to drill grade 8 bolts?

Cobalt

How do I contact your Technical group for support?

You can contact our Technical Product Support team a few ways:

  1. Go to the Email us Today! section of the footer. Select "Technical Product Support" from the dropdown list. An email box should display that you can fill in with your question.
  2. Call 1-800-234-9985 and select menu options 4 + 1.
  3. Email us at tech@travers.com.
  4. Click the "Request Tech Support" link in the header under the "Support" tab.
  5. Click the "Request Tech Support" link in the footer under the "Support" list.

How do I find out where an item is made?

Email us at sales@travers.com or call us at 1-800-221-0270 and we'll provide you with that information.

What is the TTC brand?

For general purpose, value-based tooling and supplies. In metalworking, an excellent choice for short runs and common materials. Used by thousands and thousands of satisfied customers.

What is the T&O brand?

The gold standard among cutting tools, the T&O brand delivers performance that meets or exceeds most national brand products. The ideal choice for long production runs, more challenging materials and extended service life. T&O tools are synonymous with quality and value.

What drill size do you use for a metric tap?

Take the pitch from the diameter and that is the drill size (m6x1)=5

What is the OTMT brand?

Providing name brand quality without the name brand price, rely on OTMT for machinery and power tools, tool wrap, safety products, and material handling products. These products offer a cost efficient means to a safer and more productive shop.

When choosing a saw blade how many teeth do I need to buy?

You need to have 3 teeth engaged in the material while cutting.

ACCOUNT QUESTIONS

How do I change my billing/shipping address?

Contact one of our accounting department representatives at 1-800-234-9985 (press 5, then press 5).

We are on CC terms, we'd like a N30 account. How do we get an open account?

We provide Net 30 open account to businesses well rated in D&B or that provide 3 acceptable trade references and a bank reference. Check out our Credit Application form or download our Credit Application Form (PDF format) to fill out offline.

How can I get an open account?

Well-rated organizations by D&B are eligible for an open account, or provide Travers with 3 trade references and a bank reference. Check out our Credit Application form or download our Credit Application Form (PDF format) to fill out offline.

Do I have to pay taxes if I'm an International Customer?

Canadian customers need to pay GST. Other customers outside the United States do not have to pay taxes.

Do you sell to just companies?

We primarily sell to companies, but we are happy to provide products to very small businesses and individuals.

We are tax Exempt, How do I make sure we are not charged tax?

Provide us with a copy of your tax exempt certificate and we'll ensure that you are not charged sales tax.

Do schools get special pricing?

Schools may get special pricing via bid requests. Send your request to bids@travers.com

ORDERING QUESTIONS

Am I able to make changes to my order after I submit it?

You will not be able to make changes to your order once placed through the website. Contact one of our web sales department representatives at 1-800-234-9985 (press 5, then press 2).

How do I return a product?

Check out our no hassle return policy page or call us at 1-800-221-0270. You can also contact us via email at salesoptgroup@travers.com to request return information.

Why can't this item ship air? (hazmat item)

For certain items, it is against US regulations to ship them by air.

What is the difference between a -00, -01, -02, etc.?

If your order ships at different times or from more than one location, each shipment will have it's unique invoice number, with the difference being the suffix of -00, -01, -02, etc.

Why does an item under the UPS weight limit say it has to go by TRUCK?

Items under the UPS weight limit but are too large or too fragile will ship via Truck. These items are noted on the website.

How do I check the status of my order?

Login to your existing web account or call us at 1-800-221-0270 for assistance. If you do not have an existing web account, one of our web sales representatives will be able to help you.

Where does my order ship from?

Most orders ship from our warehouses in NY or SC. Typically, the order ships from the warehouse location closest to your ship to address.

Does the product price include freight charges?

No, freight charges are extra.

Does Travers charge an internal shipping and handling fee? Because I checked with UPS and my freight should not be that high.

Our shipping/handling fee does include a handling fee of $3.60 per order.

What is your freight policy if I received my order damaged or late?

Should a UPS shipment arrive visibly damaged, SIGN FOR THE PACKAGE AS "DAMAGED" and call us toll free at 1-800-221-0270 to request a replacement. We will immediately initiate a claim with the carrier and a new order for the damaged merchandise. Should you receive a UPS shipment with hidden damage, call 1-800-221-0270 to advise our office of the damages and we'll will assist you with your claim and enter a new order for the damaged merchandise if necessary. Keep ALL damaged goods, containers and packaging until your are advised to dispose of them. All claims must be reported within 5 business days of receipt of merchandise. Should a truck or motor freight shipment arrive visibly damaged, REFUSE THE SHIPMENT & sign the delivery receipt 'package received damaged', as ALL VISIBLE DAMAGE MUST BE NOTED AT TIME OF RECEIPT. Should you receive a truck or motor freight shipment with hidden damage, the carrier must be notified with 24 hours of delivery. Keep ALL damaged goods, containers and packaging for the carrier's inspection. For all shipments under a customer's collect carrier account, the customer must file the claim directly with the carrier. Call 1-800-221-0270 for assistance and/or to place a replacement order if required.

Why do I get charged freight on backorders?

Should your order require shipping from multiple warehouses or need to be backordered, there are no delivery charges on the backorders or split shipments under 5 lbs. that are sent UPS ground prepaid.

Is the website in French and English?

Today, the website is only in English. We are exploring the possibility of other languages for the website.

What is your return policy?

Travers wants you to be 100% satisfied with your purchase. We will replace, refund or issue credit on standard stock merchandise in unused condition. (web ...) or call us at 1-800-221-0270 to arrange your return authorization number. Be sure to include the original packing slip (or a copy) or invoice in the package. Shipping must be prepaid. We will not accept C.O.D. shipments. Any claims or discrepancies in the shipment must be made within 5 days of receipt of the merchandise. The return of factory standard non-stock items may be subject to a 15% or greater restocking charge. Discontinued, liquidation, made to order and cut to length products are no returnable. Due to manufacturer's policy, all books and software that are opened cannot be returned. All credits and returned products are subject to inspection. Travers reserves the right to decline the return or credit of any product deemed misused or non-saleable.

Do orders ship on Saturdays and Sundays?

UPS does not pick up on Saturdays or Sundays, so orders do not ship on those days. Our phone line is open from 9:00 to 12:00 on Saturday.

What methods of payment do you accept?

We provide Net 30 open account to businesses well rated in D&B or that provide 3 acceptable trade references and a bank reference. We all accept credit cards (Visa, MasterCard, American Express and Discover), the GSA Smart Pay card, checks, and C.O.D.

Are all truck shipments sent Yellow?

As of today we "Best Method" to truck ship deliveries to the customer.

Can I order using a vendor Part #?

Yes, in many cases we have the ability to find the product you're looking for by the manufacturer's part number.

How do I order an item that is not in your catalog?

You can call us at 1-800-221-0270 if you cannot find the item you're looking for online or in our Master Catalog. Our Customer Service Representatives will let you know if we can source the item for you.

How can I make sure I don't get partial ships?

You can request that your order "ships complete”.

PRINT CATALOG & BROCHURE QUESTIONS

How can I get your monthly Flyers?

Employees from companies will get brochures by ordering on a regular basis. If your position is not responsible for placing orders but you want to receive our brochures, contact us at 800-221-0270 and we'll set you up for that.

Does it cost anything for the Catalog?

Our catalog is sent to you free of charge.

Is there any Spanish Catalog?

We do not have a Spanish Catalog. However, we do have a Spanish Index which you can receive by contacting us at sales@travers.com or calling 1-800-221-0270 or 718-886-7200.

How long does it take to receive my Catalog?

We'll send your catalog to you the day after you request it. Most US customers receive it in 2 to 5 days.

Can I have the Catalog on CD?

If you are interested in a CD (item # 00-513-193), please contact us at sales@travers.com or calling 1-800-221-0270 or 718-886-7200.

ADDITIONAL QUESTIONS

What are your Counter hours?

Our counters are open from 8:00 AM to 5:00 PM Monday through Friday. Our South Carolina counter is also open 9:00 AM to 12:00 Noon on Saturday. Our San Francisco counter is open 7:30 AM to 4:30 PM weekdays.

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