KNOW HOW YOUR INFORMATION IS USED
For further information, please call a customer experience specialist Monday through Friday between 7:30am & 8:00pm ET.
Or chat with one of our customer service representatives instantly - see the bottom right for the chat box.
At Travers.com & TraversCanada.com, our website staff uses an automated site analysis tool to gather general information regarding user traffic to our site. The information we receive with this tool is utilized in understanding the patterns and behaviors of our web users. The information we receive does not include specific user information. The data we receive includes but is not limited to:
- Pages Accessed
- Number of Hits, Impressions, and Sessions
- Peak Day and Peak Hour of Use
- Length of User Session
- Browser and Browsing Platform used
- Path Followed to Site
- Previous IP Address
When a user registers to become a Travers.com or TraversCanada.com member or to place an order, we collect the registration information. The information collected includes:
- Customer Contact Name
- Customer Contact Job Title
- Company Name (if applicable)
- E-mail Address
- User ID and Password
- Billing, Shipping and Literature Address (if different)
- Contact Numbers (phone, fax)
- Federal Tax ID and/or DUNS#
Credit card numbers and expirations date information is not stored on Travers.com or TraversCanada.com. We may use stored customer data to serve as the basis to provide improved content and improve the quality or selection of special product offerings.
The security of a user’s information is paramount at Travers Tool Co. It is important for individual users to keep their user ID and password confidential. This measure will protect the user against unauthorized access to user IDs and passwords. As a registered website user be sure to log out when finishing a session.
The website uses SSL (secure socket layer) for the encryption of transactions on its website. A user’s personal information is encased behind a server firewall and encrypted so that it cannot be deciphered by anyone except the account holder. A user’s credit card information is not stored on the web server with the user’s personal information, which provides an additional level of security.
The information that the website collects is used primarily for improving the website. Ease of navigation, the addition of specific links, and even directory listings, are a result of the user information acquired and analyzed. The general information received and tabulated also is valuable at a marketing tool to bring the user more relevant and usable information.
Travers Tool Co., Inc. may select and contact its online customers via direct mail, e-mail, or telephone to clarify an order placed, describe new or special product offerings, request feedback concerning the website, or provide promotional information about upcoming events or offerings that may be of interest.
If you would like to be kept abreast of special online promotions and offerings, and upcoming events, please opt-in and have your name and e-mail address added to our list.
If you are currently on our e-mail list for upcoming events and promotions and would like to have your e-mail address removed, please opt-out of your e-mail address.
Although Travers Tool Co., Inc. tries diligently to provide all product and vendor information within its website, the site does contain links to third party websites. Each third party website has its own privacy and data collection policies. Unfortunately, our policies do not apply on third-party websites, and any information that a user may submit when browsing a third party website will fall under the privacy and data collection policies of that website.